0

Cart

Metalloro

Metalloro

Frequent questions

HOW CAN I ASK SOMETHING ABOUT JEWELRY?

You can go to the page “ Contact ” and fill in your mail, your question, write to us in the respective fields which product you are referring to, click “send” and we will answer you as soon as possible. Alternatively you can contact us by phone at the phone number on the same page.

HOW CAN I ORDER FROM metalloro.gr?

Select the jewel or jewels you want to buy and click “add to cart”, then you are led to a very easy environment where you fill in your details and the shipping method.

CAN I MAKE A SPECIAL ORDER?

Of course! Metalloro.gr has many products in which you can make changes or even give us your own design. In any case we can help you create the jewelry you want.

PAYMENTS

HOW CAN I PAY MY ORDER?

Your order can be completed in 4 ways.

  • By credit or debit card.
  • By deposit in a bank account.
  • Cash on delivery (Greece only).
  • With cash in our store.

I DO NOT HAVE A CREDIT OR DEBT CARD. CAN I ORDER FROM THE STORE?

Yes. Payment is made in 3 additional ways.

  • By deposit in a bank account
  • Cash on delivery (Greece only).
  • With cash in our store.

SHIPMENTS

IS SHIPPING JEWELERY SAFE?

Yes. The jewelry is in a special gift box that also serves for its protection, as well as in a special envelope for the protection of objects.

I LIVE OUTSIDE GREECE. CAN I ORDER FROM YOUR STORE?

Yes. Metalloro.gr sends orders abroad daily either by post or with the courier company DHL.

I WANT THE JEWELERY I ORDERED TO GIVE AS A GIFT. CAN I SEND IT DIRECTLY TO THE RECIPIENT’S FINAL?

Yes. All our jewelry comes with a gift box, so all you have to do is indicate the delivery address to which you want it delivered.

CHANGES & RETURNS

CAN I RETURN OR CHANGE THE JEWELERY I ORDERED?

You can return or change the jewelry you ordered only if you have contacted us before and only if the jewelry is not a special order. This will give you a better idea of ​​what’s going on in each case ( Return Policy ).

QUALITY

HOW CAN I KNOW IF WHAT I ORDERED IS GOLD OR SILVER AND NOT FALSE?

All our jewelry comes with the special metal marking stamp so that it can be checked at any time. In the product registration there are the characteristics of the jewelry without hidden details. The stamps we use are the following:
585 or K14 for fourteen carat gold
750 or K18 for eighteen carat gold
925 for silver of nine hundred and twenty-five degrees

Skip to content